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The
Inventory Management option is of critical importance to anyone
selling and supporting hardware or for internal help desks that
need to track equipment in inventory. CustomerFirst provides
the ability to track both software and hardware in inventory as
well as at customers, departments, vendors, contacts, or users.
A complete history is kept for each piece of equipment (e.g., in-transit,
being repaired). This allows you to analyze usage and repair frequency
for each type of equipment you are supporting. This information
is important to your customer support, engineering, service, MIS,
and finance departments. It enables you to track equipment performance
by customer, vendor, manufacturer, and equipment repair by service
provider.
The
Inventory Management system supports user-defined status codes and
transaction types. The system provides the following standard transactions
or statuses:
-
Purchase Orders,
- Receipt
of Inventory,
- In-transit
from or to the user site,
- Being
Repaired including estimated and actual completion dates,
- Return
from Repair,
- Replacement
of Equipment,
- In-Use
at user site, and
-
Obsolete.
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