CRM, Customer Relationship Management, Software Customer Support and Training



	UP AND RUNNING RTI's products can be implemented fast, because there is no need to define or build your own system. In fact, most companies can use our software with only minor personal customization of panels and fields. This allows you to get your system in place quickly and then start focusing on what's really important; improving your customer communication and internal business processes. Training for CustomerFirst and SalesFirst is provided by RTI's staff of expert Business Consultants, using extensive training methods and materials we have developed over the past 10 years. Implementation is usually done in two parts: System Adminstration Setup and Training; and End User Training

SYSTEM ADMINISTRATION SETUP AND TRAINING
During this initial training we discuss your business, and your current and desired workflow, and we determine how to best integrate this within the system. Typically, managers of the specific user departments participate in this process. We jointly determine the tasks that must be completed in order to put CustomerFirst, and/or SalesFirst, into your production environment. When applicable, we begin the setup process by entering information into the production database as decisions are made.

We also train the people who will be responsible for systems administration. System Administration of RTI's products does not require development type personnel.

USER TRAINING
User training is typically broken down into separate classes for support/help desk, development and QA (if applicable), professional services, marketing and sales, and management. RTI can provide training for your internal trainers or we can provide the training for the actual end users. RTI also provides training materials that can be customized for your particular environment.

In addition to standard training classes, RTI can provide Process Consulting to assist you in refining the business process and workflow being used in your organization. An RTI Business Consultant will review your current workflow and procedures and analyze the interactions between the multiple departments, response time requirements to customers, and other processes. RTI can then help you define procedures and workflow that will provide a more efficient mechanism to accomplish your goals. This is an important step since Customer Relationship Management is only effective if you have also implemented a Business Process "strategy" along with your CRM system.

RTI allows businesses to choose the kind of CRM access their business requires. Choose ASP monthly access or license RTI's software with a maintenance contract.

At RTI, we carry flexibility beyond our software, by creating deployment options that best suit your needs, your growth, and most importantly, your business requirements.

RTI's ASP HOSTING SERVICE
Many companies don't have the resources or time to setup the necessary hardware, networks, and databases that are required for a CRM application, let alone maintain these components after the system is in operation. RTI can provide the hardware, software, and IT personnel to maintain your CRM system at an Internet Data Center. The ASP business model may also be beneficial from a financial standpoint; rather than incurring an initial capital expenditure for the system, you pay only a standard monthly fee.

This ASP option provides you with Managed Services. RTI provides all the database administration for CustomerFirst, including daily backups and upgrading to future versions of CustomerFirst. Your database will be hosted at an Internet Data Center (IDC). These IDC's are built to create a totally fault tolerant and secure environment for mission critical applications. There are definite benefits to this approach:

1.	Lower line costs and improved response times versus response over a WAN or dial-up.
2.	Worldwide accessibility 24 hours a day with 24x7 support for hardware and communications.
3.	Scalability with burstable bandwidth always available.
4.	Access from anywhere in the world.
5.	Automated maintenance and upgrades for hardware and software.
6.	Redundancy in both processor and communication lines.

RTI sets the standard in flexible options with telephone, e-mail and WebFirst support, resulting in consistently superior service.

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