business process automation, business process management, customer relationship management, CRM, defect tracking, customer support, e-support, technical support, quality assurance, sales force automation, maintenance contracts, time tracking, time billing, customer interaction systems, CIS, web support, text search, lead tracking, engagement management, problem tracking, workflow, relationship management, engagement tracking
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business process automation, business process management, customer relationship management, CRM, defect tracking, customer support, e-support, technical support, quality assurance, sales force automation, maintenance contracts, time tracking, time billing, customer interaction systems, CIS, web support, text search, lead tracking, engagement management, problem tracking, workflow, relationship management, engagement tracking
  
   
 
 
   
     
 

EXPLORING CRM STRATEGY AND TECHNOLOGY
Customer Relationship Management strategies support implementation initiatives and help create goals and objectives for monitoring the success of CRM within your organization. It is the combination of people and effective technologies that result in improved communication within your organization with regards to all aspects of dealing with your customers. 		 
     
 
 
 
     
    RTI offers this set of white papers which present insights based on our own experience as well as the experience of our customers.
    
 
 
   
guidelines to help avoid the major pitfalls of CRM selection

    
   
   
describes approaches to implementing Customer Relationship Management.

    
   
   

presents various ways that software companies handle the issue of support contracts.

    
   
   
describes how you can extend access to information about your customers throughout your organization.

    
     

 

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