TechSearch is an option for CustomerFirst, SalesFirst, and WebFirst. TechSearch allows users to identify, index, and search collections of external documents and database fields. If you have developed significant information resources outside of CustomerFirst (e.g. FAQ's, product documentation, white papers, or web pages), TechSearch provides a mechanism that allows you to leverage this existing knowledge from within CustomerFirst. Users can search against any field in the CustomerFirst database as well as search your external libraries. WebFirst with TechSearch gives your customers the ability to search the CustomerFirst database as well as your product documentation, white papers, etc. for answers to their questions.