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CRM Systems For Software Companies
RTI's CRM tools allow your employees global access to customer and product data in a single information store. SalesFirst and CustomerFirst enable you to access information about all relationships and contacts with each customer. Users can connect using either a Windows interface or web browser (Java) interface via LAN, WAN, or Internet.
Click here to request a free product demo.
RTI's CRM Systems for Software Companies provide marketing, sales automation, support, defect tracking, and release management functionality for software or technical companies.
SalesFirst contains marketing and sales automation functionality and is used by marketing and sales. Marketing can track their campaigns and the responses they receive. SalesFirst provides facilities for sales to manage their pipeline, daily call activities, record progress through a user defined (e.g., solution selling or strategic selling) sales cycle. The sales team can track Sales Opportunities, record all contacts with their prospects, track competition, enter projection information, and request marketing material to be sent.
CustomerFirst provides support and defect tracking functionality and is used by support, QA, development, and professional services. CustomerFirst provides automated communication between support and development. It contains all the standard "help desk" or support functionality such as knowledgebase, automated rule-based escalation, tracking of support contracts, inventory management, time-tracking, etc. as well as an industrial strength system to manage bug fixes and new development across product versions and platforms.
WebFirst allows your customers to submit new incidents, review their open issues, query the knowledgebase, and download files/documents.
Contact RTI today to find out more about our customer relationship management solutions.
Click here to request a free product demo.
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