business process automation, business process management, customer relationship management, CRM, defect tracking, customer support, e-support, technical support, quality assurance, sales force automation, maintenance contracts, time tracking, time billing, customer interaction systems, CIS, web support, text search, lead tracking, engagement management, problem tracking, workflow, relationship management, engagement tracking
rti PRODUCTSrti SERVICESrti CLIENTSrti KNOWLEDGECONTACT rti
business process automation, business process management, customer relationship management, CRM, defect tracking, customer support, e-support, technical support, quality assurance, sales force automation, maintenance contracts, time tracking, time billing, customer interaction systems, CIS, web support, text search, lead tracking, engagement management, problem tracking, workflow, relationship management, engagement tracking
 Fast Facts
   

 

 

 
 
   
 
History
 Founded in 1990 by data base management expert E. James Emerson, RTI Software began with an exclusive focus on helping the software industry manage customer software issues.

By continually refining our functionality, RTI became the #1 developer of Customer Relationship Management (CRM) systems for the software industry. Today, RTI is playing a vital role in helping a large variety of industries benefit from the ability to build their business around their customers
 		 
 
 
 
 
     
  FAST FACTS    
   
PHILOSOPHY
We design our systems based on how businesses really do business, instead of creating rigid applications that force the user to work within a set design.

ACCESS
RTI's new paradigm includes easy access without the need for long term consulting, implementation, or commitment of capital.

PRODUCTS
RTI suite of integrated CRM products:
· CustomerFirst manages and integrates customer support and defect tracking to   supply fixes to customers.
· SalesFirst unites sales and marketing efforts.
· WebFirst provides eCRM for customers to submit new issues, review open issues,   query the knowledgebase and download fixes, files, documents, etc.

IMPLEMENTATION
RTI can install and tailor our suite of Service, Sales, and Marketing process automations for most companies in thirty days or less.

TECHNOLOGY FRIENDLY
Our tagline is our goal -- to create software systems that make technology work for people.

CONTACT
RTI Software
1001 Warrenville Road, Suite 104 Lisle, IL 60532-1397
Website: www.RTI-software.com
Phone: 630-515-0780
Fax: 630-515-0788
Email: info@RTI-software.com



 		   
     
 

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1001 Warrenville Road, Suite 104Lisle, IL 60532-1397
[P]630.515.0780 [F]630.515.0788
Email: info@rti-software.com

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